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Exchanges & Returns

We accept returns for any reason.* If you would like credit or replacement you just need to contact us within 30 days of delivery and send us back the items you don`t want. . If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To complete your return, we require a receipt or proof of purchase.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
*Custom orders are exempt from being returned.
*There are certain situations where only partial refunds are granted:
Any item not in its original condition is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery.

Any dispute will be governed by the laws of the state of Israel.


Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within a certain amount of days.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.


We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at qpersonalgifts@gmail.com

Shipping returns

To return your product, you should mail your product to our address.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
We recommend using a trackable shipping service, as we can not be responsible for returning parcels, that are lost or damaged by the shipping service.

returns should be made to: Ahaliav 8 St., Ramat-Gan, Israel 


Need help?

Contact us at qpersonalgifts@gmail.com for questions related to refunds and returns.

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